Warranty Conditions
Unless otherwise specified, all products are covered under the warranty of the manufacturer. To ensure the validity of warranty conditions, please inspect the product during delivery. If you notice any damage, please have a report prepared and do not accept the delivery of the product. Any modifications made to the product, deformation, or alteration of the original design will void the warranty.

Product Return Conditions
If the product you purchased through our website is found to be defective, you must contact us via the online support section on our website within 7 days of the delivery date. Following this, the defective product should be sent to us via Yurtiçi Cargo under the Richessebiologique agreement, and it will be replaced with a new one. If the defect in the ordered product is caused by customer misuse or if the product has been used within the 7-day period, returns or exchanges will not be processed. The terms and conditions for product returns and exchanges are governed by the provisions of the Consumer Protection Law No. 4077.